Geckotech Support Objectives
* To resolve basic problems, not symptoms, through carefully
interviewing customers.
* To be proactive, by seeking to prevent problems through instruction,
training and resolution.
* To treat our customers with courtesy and professionalism.
* To escalate issues beyond the scope of Tier I level support
(e.g., hardware failure, etc.) and respond to customers within
a designated timeframe with resolution/outcome.
* To work to ensure our top priority is to minimize customer downtime.
* To keep our mission alive and changing as our organization develops
and grows.
