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Cisco 7940/7960
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Priority Levels:
P1 - System Down
System is inoperable and not functioning. Mark ticket as “Urgent
– System Down” in subject line or tell help desk technician.
A ticket of this priority will immediately be escalated to a Level
3 technician once all necessary information is gathered.
P2 - Critical
Business outage or significant impact threatening future productivity.
May be very difficult to work around, but system is somewhat usable.
Mark ticket as “Urgent – Critical” in subject line
or tell help desk technician.
P3 - Work-Around
Product impact may be high, but production is proceeding in an impaired
fashion. Workaround are available.
P4 - Minor
Issues that do not have significant productivity impact. Examples:
product features and usage questions.
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