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Frequently Asked Questions
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How do I get my messages?
How do I skip the greeting before my messages?
How do I forward my calls to another number?
I made a find-me-follow-me rule, but it is not working.
How do I program a speed dial?
How many speed dials can I have on my Cisco
7940 or 7960 phone?
How do I transfer a call?
I was transferring a call and now I want
to get the caller back.
How do I use ad-hoc conferencing from my Cisco IP phone?
How do I use ad-hoc conferencing from my Polycom Soundstation?
What is the maximum length my voicemail message can be?
How many messages may I have in my voicemail?
How do I use voicemail notification via the web portal?
How do I import my contacts to my web portal?
If I delete my Voicemail, is there a way to retrieve it?
How do I see my call logs?
How do I make a call treatment rule for specific numbers?
How do I make a call from the directories button on my phone?
How do I make a find-me-follow-me rule?
How do I use abbreviated dial?
What headsets are compatible with my new phone?
How do I setup my IP Blue?
What are the feature access codes for use with an analog adaptor?
How do I send a fax from my email or web client using my Geckofax account?
How do I request additional IP addresses?
How do I host a large conference call?
Is there a way to integrate click to call with my CRM system?
What is Geckotech's Service Level Agreement?
What taxes and fees will appear on my bill?
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How do I get my messages?
...From my phone?
You may access the voice mail system by pressing the messages button, if your phone has one or by dialing *09.
...From any other internal phone?
Dial 555. You are prompted to enter your extension. Enter your extension,
followed by your password and the # sign. If you have any extensions
that begin with a 5, please contact Geckotech to find your internal
access digit.
...From any phone?
Dial your phone number and press the * key when your voice mail greeting begins to play. Enter your password followed by the # sign. At this time you will hear the voice mail menu options.
...From a web browser?
Visit the GeckoConnect Web Portal. Login and click on the voice mail tab. Your username is your complete
phone number. Your password is that same as your voice mail password. You may press the speaker icon next to the message to listen on your computer speakers.
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How do I skip the greeting before my messages?
While listening to the main greeting before your messages, press the # sign and you will skip to the beginning of your messages. You may also use this
feature when calling an individual on the same system to skip the greeting and begin recording immediately.
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How do I forward my calls to another number?
Press the 'FORWARD' soft key and dial the number followed by the # sign and the 'END CALL' soft key. Be sure to dial a '9' for an outside line.
To remove forwarding, press the 'FORWARD' soft key and 'END CALL'. For selective forwarding and find-me features, visit the GeckoConnect Web Portal and go to call management.
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I made a find-me-follow-me rule, but it is
not working.
Go to the Call Treatment tab at the GeckoConnect Web Portal and make sure the default forwarding action is set to Find-Me and the correct forward number.
If it is set to disabled, click the edit icon and change the default action to find me and the correct find-me list name. If this does not work, contact support at 312-948-2999.
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How do I program a speed dial?
If you have available speed dial buttons, you may program by dialing 544.
You will be prompted to enter the speed dial number you wish to program followed by the # sign.
Enter '9' before the number if it will be an external call.
You may also program an internal number by simply entering the four digit extension.
'9' is not needed if the number is internal. The number you entered will be
repeated to you and you are to confirm that the number is correct by entering the # sign.
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How many speed dials can I have on my Cisco
7940 or 7960 phone?
The Cisco 7940 phone has two line/speed dial buttons, while the Cisco 7960 phone has six.
Basically, the number of speed dials available depends on how many phone numbers the phone has.
Only those line/speed dial buttons not in use for a phone number can be assigned a speed dial function.
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How do I transfer a call?
To transfer a call, press the more soft key followed by the 'TRANSFER' soft key.
Dial the 4 digit extension or '9' and the outside line.
When the party answers the call, announce the transfer and hang up your handset.
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I was transferring a call and now I want
to get the caller back.
On the 7940/7960, press the 'END CALL' soft key and then the 'RESUME' soft key.
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How do I use ad-hoc conferencing from
my Cisco IP Phone?
To place a conference call while speaking with one party:Inform them of the conference
Press the 'MORE' button and then 'CONFRN' button: the call is placed on hold and you may immediately dial the second party.
Dial the number of the party you wish to include in the conference.
You may dial an internal four digit extension or '9' and an external number.
Inform the third party of the conference.
Press the 'CONFRN' button again and a * will appear on your LCD.
This indicates that the conference was completed successfully. The three parties are now connected.
To end the conference call, simply hang up.
The originator of the call may hang up at any time and the other parties involved in the call are still connected.
Their connection will not terminate until they physically hang up their handsets.
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How do I use Ad-Hoc Conferencing
from my Polycom Soundstation?
To place a conference call while on an active call, press the 'Conference' button. The first call is automatically placed on hold.
Dial the number of the party you wish to include in the conference. Inform the third party of the conference. Press the 'Conference' button or 'Join' softkey to join the second call.
If you wish to drop the second call, press the 'Conference' key again.
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What is the maximum length my voicemail message can be?
4 Minutes.
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How many messages may I have in my voicemail?
You may have a total of 100 messages.
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How do I use voicemail notification via the web portal?
Login in to the GeckoConnect Web Portal.
Click on the voicemail tab.
Next, click on the paging tab within the voicemail tab.
Choose if you would like to be notified for all calls or only urgent calls.
Urgent calls are used if the caller marks the message as urgent.
Next, choose whether you want to be notified via numeric, voice call or email.
When entering numeric or voice call number, you do NOT need to enter your outside access digit.
This is a '9' in most cases. Only enter the 10 digit number. When voice call method is chosen,
you will have immediate access to enter password when the system calls you on the number provided.
If you choose numeric or email, enter the message that you would like to receive in case you have a new
voicemail.
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How do I import my contacts to my web portal?
In Outlook, go to file and click import and export.
Choose export to a file and click next. Choose comma separated values (windows) and click next.
Select your contacts folder and click next. Designate where you would like to save it until you import
into your webportal. Saving it to your desktop temporarily enables you to find it easily.
If you would like to save it someplace else, click the browse button and choose what folder to save it in.
Click next and finally click finish.
You have now exported your contacts.
The next step is to import your contacts into your web portal.
Once your contacts are imported, the callers name will appear on your screen when calling.
Login in to the GeckoConnect Web Portal.
Go to the directory tab. Choose import at the bottom of the screen.
Choose to append, append ignore duplicates or overwrite.
Click the browse button to find the file you just exported from outlook. Click import.
After import is completed, it will tell you which contacts have invalid entries and the total number added.
Correct invalid and import again by append ignore duplicates or overwrite completely.
Please note that if you have added personal contacts to your directory via the web portal and are not
in Outlook, they will be deleted if you choose overwrite.
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If I delete my Voicemail, is there a way to retrieve it?
No. There is no way to retrieve deleted messages.
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How do I see my call logs?
...From Web Portal?
Login in to the GeckoConnect Web Portal
and click on call treatment.
Your call log will appear under the Log tab. You may view missed, received and placed calls.
The name will show up only if you have imported your contacts to your personal directory.
If you are near your phone, you may click on the phone number to call specific person.
You may also add a selective call treatment rule by clicking on the phone icon.
...From My Phone?
If you have a Cisco 7940/7960, press the directories button.
You may choose missed, received or placed calls.
Select the desired option by scrolling with the blue up and down arrow and
pressing select or pressing the corresponding number.
Scroll using the up and down blue arrow button in order to select desired call.
If you would like to call the number, select edit dial and insert a "1". Click Dial.
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How do I make a call treatment rule for
a specific number?
Login in to the GeckoConnect
Web Portal.
...From Call Log?
Press the phone icon. Select "Add to Call Screening". Input a name
for your call screening. Select desired time of day action, multiple
time of day screening, or a default action. Click the save button.
...From Contact?
From the directories tab, choose where your contact resides, company
or personal. Find the desired contact and press the phone icon.
Select "Add to Call Screening". Input a name for your call screening.
Select desired time of day action, multiple time of day screening,
or a default action. Click the save button.
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How do I make a call from the directories
button on my phone?
On the 7940/7960, press the 'END CALL' soft key and then the 'RESUME'
soft key.
If you have a Cisco 7940/7960, press the directories button. You
may choose missed, received or placed calls. Select the desired
option by scrolling with the blue up and down arrow and pressing
select or pressing the corresponding number. Scroll using the up
and down blue arrow button in order to select desired call. If you
would like to call the number, select edit dial and insert a "1".
Click Dial. Return To Top
How do I make a find-me-follow-me rule?
Login in to the GeckoConnect
Web Portal.
To create a Find-Me rule...
Click the Call Management tab followed by the Find-Me tab. Click
Add followed by "Click Here to Add a Find-Me Number". Enter the
name of the phone and the phone number. You do not need to include
your outside access digit. You may change the No Answer Timeout
and the Menu Timeout. Descriptions are shown on the left of the
page of the two different actions.
Once you are completed, click Save at the bottom. You can continue
the process to add additional phones to your Find-Me Lists. If you
would like all phones in your list to ring at once, click the Options
button. You may choose Sequential or Ring all. You may also mark
if you want to have the Caller ID show. Click Save to save your
changes. You may use the Edit button to the right of each entry
to edit name and number. The Arrow icons will allow you to change
the order of the numbers you have in your list.
Once you are satisfied with your new Find-Me List, click Call Management.
You should be back to the screen that you see your Find-Me Lists.
You may click the Edit icon under Functions to rename your lists
appropriately. You have successfully created a Find-Me List. The
next step is to activate.
To activate any Find-Me Lists, you will need to be in the Call Treatment
tab. The Call Treatment tab is a sub-tab of the Call Managment section.
You may navigate to Call Treatment by clicking on the Phone icon
within your Call Logs, Directories or Voicemails or simply by clicking
Call Treatment within the Call Management tab.
If you have not created any Selective Forwarding, you will only
see a default forwarding for all unscreened. In order to allow all
default forwarding to follow your Find-Me rule, click the Edit icon
under Functions. Select the Default Action to be Find-Me and select
the appropriate Find-Me List Name. You may click the Advanced button
at the bottom to do Time of Day Routing. Finally click Save to save
your changes.
In order to activate a Find-Me List for selective numbers, from
the Call Treatment, add a selective number and choose Find-Me as
the action. Find-me-follow-me allows you to have calls ring your
office phone and if not answered, ring one phone or multiple phones.
You will then hear a prompt when you answer your cell phone or other
designated phone that will tell you that you have an incoming call
from the number that is calling you. You will have the option to
send the call to your office voicemail or press * to answer the
call.
You may create multiple find-me rules and attach them to any selective
call treatment rule. You will need to select Find Me when deciding
how you would like your call treatment. Once you select Find Me,
any find me rules that have been created will be available for call
treatment.
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How do I use abbreviated dialing features?
This feature lets a you create, modify, delete, verify and use a
personal list of up to 100 Abbreviated Dial codes. Abbreviated Dial
codes must be entered as two digits when programming and dialing
(Example: enter 00-09 instead of 0-9).
How do I create an abbreviated dial?
1. Press 75#.
NOTE: On the 7960 phone, you may skip the next step.
2. Press the Dial soft key, or line or SPEAKER button, or pickup
the handset.
NOTE: A voice prompt will lead you through the remaining
steps.
3. Press 1 to program (set) the Abbreviated Dial code.
4. Press the digits (00-99) you wish to use as the Abbreviated Dial
code or enter * to exit.
5. Dial the phone number you want to assign to this Abbreviated
Dial code, followed by #. The phone number you entered for this
Abbreviated Dial number is repeated back.
NOTE: Be sure to enter all the numbers normally required
to dial the call. This includes the area code for long distance
calls and may include the area code for local calls in some areas.
6. Press # to save or * to exit without saving.
7. Program or verify another Abbreviated Dial code or hang up to
exit.
How do I use the abbreviated dial?
1. Press *3 then the desired Abbreviated Dial code (00-99).
NOTE: On the 7960 phone, you may skip the next step.
2. Press the Dial soft key, or line or SPEAKER button, or pickup
the handset.
3. Wait for the called party to answer.
How do I modify my abbreviated dial?
1. Press 75#.
NOTE: On the 7960 phone, you may skip the next step.
2. Press the Dial soft key, or line or SPEAKER button, or pickup
the handset.
NOTE: A voice prompt will lead you through the remaining
steps.
3. Press 1 to program (set) the Abbreviated Dial code (00-99).
4. Press the digits of the Abbreviated Dial code to modify followed
by # or press * to exit.
5. Dial the phone number you want to assign to this Abbreviated
Dial code followed by the # sign, or press * to cancel. The phone
number you entered for this Abbreviated Dial number is repeated
back.
NOTE: Be sure to enter all the numbers normally required
to dial the call. This includes the area code for long distance
calls and may include the area code for local calls in some areas.
6. Press # to save the changes or * to exit without saving.
7. Program or verify another Abbreviated Dial code or hang up to
exit.
How do I delete an abbreviated dial?
Deleting an Abbreviated Dial code means simply removing the telephone
number associated with the Abbreviated Dial code.
1. Press 75#.
NOTE: On the 7960 phone, you may skip the next step.
2. Press the Dial soft key, or line or SPEAKER button, or pickup
the handset.
NOTE: A voice prompt will lead you through the remaining
steps.
3. Press 1 to program (set) the Abbreviated Dial code (00-99).
4. Press the digits of the Abbreviated Dial code to delete followed
by the # sign.
A confirmation message tells you: “No number was entered."
How do I verify an abbreviated dial number?
1. Press 75#.
NOTE: On the 7960 phone, you may skip the next step.
2. Press the Dial soft key, or line or SPEAKER button, or pickup
the handset.
3. Press 2 to verify (check) an Abbreviated Dial code (00-99).
4. Press the Abbreviated Dial code you wish to verify.
The phone number you entered for this Abbreviated Dial number is
repeated back.
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What headsets are compatible with my phone?
Geckotech recommends the following supported
headsets.
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How do I setup IP Blue
Instructions on how to install IP Blue for GeckoConnect.
IP Blue Setup Instructions
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What are the feature access codes for use with
an analog adaptor?
List of feature access codes. For example *09 goes to voicemail
messages.
Feature Access Codes
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How do I send a fax from my email or web
client using my Geckofax account?
Sending a fax
To fax from your e-mail client:
Instructions on how to send
a fax from your email or web browser.
How do I host a large conference
call?
The Meet-Me conferencing feature is integrated into your web portal.
The web portal enables you to schedule, find, monitor and join conference
calls. If you do not see a conferencing tab within your web portal,
please contact the Help Desk at 312.948.2999. The toll free access
number for Geckotech Conferencing is (866) 589-6507 and you
can use the live conference control panel within your GeckoConnect
web portal.
If you are dialing in from outside the US, you may use (312)
416-0005. You may call in using both numbers as long as you
are using the same moderator and attendee code.
Detailed Conferencing
Instructions.
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How do I request additional IP
addresses?
Please fill out the IP
Address Justification Form and email to T1Order@geckotechllc.com
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Is there a way to integrate click to call
within my CRM system?
Yes. If you would like to enable hyperlinks directly from CRM systems
like Salesforce.com, SalesLogix or your web site to click to call,
please download here
to view the code to add. Please note that you must be logged into
your web portal to use click to call.
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What is Geckotech's Service Level Agreement?
Please click here to view
a copy of the Service Level Agreement.
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What taxes and fees will appear on my
bill?
Regulatory Recovery Fee
The Regulatory Recovery Fee is an additional charge over and above
the basic fee for your service, per call service charges and applicable
federal taxes. The charge is intended to partially offset certain
costs incurred by our company in providing your service and regulatory
compliance. The fee is $1.00 per phone number per month.
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Why do you charge a regulatory recovery fee when VoIP is not
regulated?
It is incorrect to say that VoIP service is not regulated. VoIP
service is regulated by the Federal Communications Commission ("FCC"),
but as an information service rather than as a telephone service.
Thus, it is regulated in a different, less comprehensive, way than
traditional telephone service. The FCC has also precluded state
authorities from regulating certain aspects of VoIP services in
the same way as traditional telephone services. However, the FCC
has indicated that states may still impose certain requirements
on VoIP providers and may continue to impose applicable sales, use
and telephone taxes.
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E911 Service Fee
If E911 service is available to you, you will be required to pay
a $1.50 per line service charge to provide E911 service to you.
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Federal Universal Service Fund
The Federal Universal Service Fund subsidizes telephone service
in rural and low-income areas. On June 21, 2006, the FCC voted unanimously
to require all interconnected Voice over Internet Protocol (VoIP)
services that connect to the public-switched telephone network to
contribute to this Fund (USF). The rate is regulated by the FCC
and changes quarterly. The USF rate for the first quarter of 2008
is 10.2%.
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What if I'm tax exempt?
If you have tax exempt status you must contact Geckotech to file
the necessary paperwork with our office. Once this is complete you
will not be required to pay federal, state or local taxes. The Regulatory
Recovery Fee and E911 Fee will still be applied.
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and provides service promptly. The technical support department has always
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