ANNUAL STATS:

Core Network Availability
100%

VoIP Platform Availability
100%

Avg Response
18ms

Avg T1 Uptime
99.99%

Avg Change Order
2.5 hours

Avg Ticket Resolution
2.6 hours

Proactive Alerts
100%



Geckotech Support
 
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Our support department works around the clock to make sure that you are happy and your questions are always answered. Here's how to get help:


Frequently Asked Questions

Your question has probably been asked (and answered) here.


User Guides and Downloads

Download PDF guides for your phone and service

Submit a trouble ticket online orcall our help desk at
(312) 948-2999.



Adding Phones or Employees

Contact your Geckotech Sales Rep or call (312) 948-2995.

View the interactive Cisco Phone Tutorial to learn more about the features of your phone.

Please take a moment to let us know how we are doing!
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Check the status of your trouble ticket online:

Ticket Number:


Cisco Phone Tutorial

Hold Music Options

Support Mission

Support Objectives

Support Request Procedures

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Please take a moment to let us know how we are doing!
Geckotech Support Survey
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Call toll free at 866-78-GECKO for a FREE telecom assessment today! Or fill out the online form and we will contact you.

"Geckotech offers up to date technology and provides service promptly. The technical support department has always taken care of every issue we've had." - Yvonne Tarnowski, Chicago Bancorp, Inc.

Read more testimonials from happy customers!
 

Geckotech’s GeckoConnect™ service is delivered over a network built end-to-end with Cisco equipment. Click here to learn more.
 
Geckotech is a Cisco Premier Certified Partner specialized in IP Telephony.
 

 

300 N. Elizabeth Street, Suite 510-C, Chicago, IL 60607. Main: 312-948-2995 Fax: 312-491-7380 Email: info@geckotechllc.com
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Geckotech is an Outsourced IP Phone Provider with Hosted VoIP services provided for business customers in Chicago and throughout the Midwest.
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