Wolfe Law

The Challenge

Chicago- based Wolfe Law, a firm specializing in workers compensation, was founded by Ken Wolfe, one of the top rated workers compensation attorney’s in Chicago with over 25 years of experience. Wolfe Law operates with the goal of providing the highest quality legal support to clients and their businesses in a time efficient manner. In legal services it is extremely important for associates to be accessible to clients at all times. The firm needed a complete communications solution that would provide scalability as the organization grew and advanced features to help improve operational efficiency.

The Solution

Wolfe Law started its operations using AT&T’s phone and Internet service. However, the firm soon realized that AT&T’s standard phone system could not provide all of the advanced features and functionality that an IP based system can. After struggling with the incumbent telecom provider for a year, Wolfe Law decided to replace their phone system. Founder Ken Wolfe had used Geckotech’s hosted VoIP system at his previous firm and was impressed with the advanced features of the phone system and high level of customer service from Geckotech’s local help desk. Wolfe Law quickly reevaluated their business needs and selected Geckotech’s hosted service to provide the firm with a complete communications solution

The Results

By using Geckotech’s voice and data system, Wolfe Law is able to keep in touch with clients regardless of time of day or location. Associates are able to forward phone calls to their home or cell phones with Find-Me Follow-Me, so they never miss an important call when out of the office. The practice can bill clients without difficulty by using Geckotech’s Billing Codes feature, which assigns a code to each client and then compiles an easy to read report of call logs. Wolfe Law also benefits from 24 hour support from a local help desk, a dependable monthly bill from one service provider, and built in disaster-recovery from Geckotech.

“I had Geckotech at my prior firm. When I broke off to start a solo shop, I went with AT&T for a year. I missed a number of the Geckotech features, especially Find-Me Follow-Me, so I re-subscribed and am glad to be back,” says Ken Wolfe, founder of Wolfe Law. “In my practice, phone calls are extremely important, but also can be the bane of my existence. Geckotech helps me keep them manageable and under control. I cannot imagine running my practice without it.