Spotwave
The Challenge
Spotwave, a provider of carrier-approved, indoor wireless coverage solutions specializes in giving clients reliable, "always-on" wireless coverage indoors. Spotwave offers wireless carriers and enterprise customers a simple, affordable, effective way to ensure wireless devices have great coverage indoors. Spotwave is based in Ontario, Canada, but has offices in Chicago, Phoenix, Dallas, as well as other locations throughout the U.S. The large geographical area covered by the company presented a challenge for a traditional phone system. Spotwave needed a communication solution that would enable their highly mobile staff to stay connected.
The Solution
Spotwave looked to Geckotech to provide their company with a hosted VoIP phone system. One feature of the GeckoConnect system that has proven to enhance productivity for Spotwave is the GeckoConnect Softphone. The softphone runs on laptops in conjunction with a USB handset. Just like a phone on a desk, the softphone has all the capabilities and voice quality you are used to…except without the wires! As the principals of Spotwave travel between states, they are free to work from airport terminals, coffee shops and hotels using wired or wireless internet to access their GeckoConnect office phone line.
The Results
"Those traveling constantly can use a softphone with a USB handset to access their office phone line. Our remote sales team can plug in the USB handset at the airport while waiting to board and their customers think they're in the office," explains Philippe Baudouin, VP of Operations for Spotwave Wireless, a Canadian company with offices throughout the U.S. "I can intercom remote staff from my laptop to my sales offices in the States while I'm sitting in a coffee shop or internet café."