Magnum Insurance
The Challenge
With over 50 locations throughout Chicago, Indiana, and Michigan, Magnum Insurance Agency is now the largest Hispanic insurance agency in the area. The organization, which made its humble start in 1981 with only two employees working in a rented store on Western Avenue, now has a staff of over 175. Almost immediately, Magnum began identifying with the community. By 1986, Magnum had concentrated all of its efforts on the Hispanic market by offering low cost, full service, auto, life and property insurance with a Spanish-speaking staff.
Magnum was searching for a cost effective voice and data network that would allow for reliable and highly scalable service. With offices spread throughout the Midwest, the insurance agency needed a communication solution that would connect the entire organization while maintaining a reasonable budget.
The Solution
Magnum turned to Geckotech to provide an outsourced IP phone system that would connect all of their office locations without the complexity of traditional phone systems. GeckoConnect™, Geckotech's hosted VoIP service, was implemented at each of the branch offices as well as Magnum’s headquarters. Their staff now enjoys 4-digit extension dialing between locations – at no extra cost - and the ability to check voicemail from anywhere through the Geckoconnect Web Portal.
The Results
Geckotech has seamlessly connected Magnum’s branch office locations to their headquarters. Now, Magnum saves almost 40% on their monthly telecom expenses. Also, by unifying communications between the branch offices, Magnum saves local toll charges on every single internal call.
"The Geckotech staff was extremely professional and helpful," says Joe Gabriel, president of Magnum Insurance. "They analyzed our existing agreements and presented the benefits of the new system clearly and concisely. They kept us informed of status every step of the way and helped us implement the new system with no disruption to our business. A great job!"