Helios Realty
The Challenge
With multiple office locations and an ever expanding workforce, the newly branded Real Living Helios Realty is the newest member of the Midwest’s largest independent real estate firm. The organization was founded on the principle of achieving the absolute best value for its clients while giving them the highest level of professional service. In order to deliver this promise to clients around the Midwest, Helios needed an innovative communication solution to keep pace with their highly mobile workforce and rapidly growing capacity.
The Solution
Helios looked to Geckotech to provide a scalable voice and data infrastructure that provided efficiencies through technology. By using Geckotech's hosted VoIP phone system, Helios is able to enjoy many advantages over traditional PBX phone systems.
As the sales staff works from the office in a hotel-like format, they type in a 3 digit code to reprogram any phone as their office line for the day. No calls to the phone company, no calls to the technical folks, no bills! When agents are not in the office, they only have to give out their office numbers. Agents control which calls automatically roll over to their cell phone. During non-business hours, high profile clients' calls get routed to personal cell phones while unscreened callers go to voicemail.
Helios expects to grow to 200 employees within the next 2 years. Without ever investing in a new phone system, they will be able to grow from 30 to 200 by simply adding phones. Helios never has to worry about having enough "lines", as VoIP is based on bandwidth, not phone lines. The real estate firm also has itemized billing through Geckotech, so they can budget based on the number of agents. Calls are itemized per phone number, with management reports and charts showing each agent's actual usage and performance of toll-free lines linked to marketing campaigns.
The Results
"Geckotech's mobility saves us money each month on rent and infrastructure,"says Andrew Magliochetti, a principal with Helios Realty. "When employees are in the office they are instantly connected. We never have to pay for onsite maintenance to move a phone around, and we only need room for 1/3 of our workforce."
By using Geckotech's outsourced IP phone system, Helios employees are completely mobile and free to communicate at will with their customers. With multiple offices and remote, home-based employees, agents armed with laptop computers come to the office for a day at a time, without a permanent cubicle. Upon arrival, employees can enter their direct dial number into any phone in the office and temporarily relocate their office. Access to voicemail, intercoms, conference bridges and 4-digit company-wide dialing become immediately available.